Robson Carvalho
About Robson Carvalho
Robson Carvalho is a Product Manager with extensive experience in customer journey projects and digital transformation. He has worked at Bradesco Financiamentos in various roles before joining EBANX in 2022.
Work at EBANX
Robson Carvalho has been employed at EBANX as a Product Manager since 2022. In this role, he is responsible for overseeing product development and ensuring alignment with customer needs and market trends. His focus includes enhancing user experience and facilitating digital transformation initiatives within the organization.
Experience at Bradesco Financiamentos
Robson Carvalho has a significant tenure at Bradesco Financiamentos, where he held multiple positions over a span of nearly a decade. He started as an Estagiário de gestão from 2013 to 2014, then progressed to Especialista em Canais Digitais from 2014 to 2019, and later served as Product Owner from 2019 to 2022. His roles involved leading customer journey projects and contributing to digital transformation efforts.
Education and Expertise
Robson Carvalho holds a Bachelor's degree in Administration from Universidade Presbiteriana Mackenzie, completed between 2011 and 2015. He furthered his education with a specialization in New Technologies, Digital Transformation, and Agility at FIA Business School from 2021 to 2022. This academic background supports his expertise in product management and digital initiatives.
Background in Customer Service
Robson Carvalho began his career as a call center operator, where he developed foundational skills in customer service. He advanced to manage customer service channels, gaining valuable experience in customer relationship management. This background has informed his approach to product management and customer journey optimization.
Achievements in Open Banking Projects
During his time at Bradesco Financiamentos, Robson Carvalho played a key role in the strategic discussions and implementation of Open Banking and Finance projects. His work focused on transforming data into business opportunities, highlighting his capability in leveraging technology to enhance financial services.