Sabrina Ribeiro
About Sabrina Ribeiro
Sabrina Ribeiro is a Supervisor at EBANX in Curitiba, Paraná, Brazil, with a background in customer service and communication. She has a degree in Artes Plásticas and has completed studies in Comunicação Organizacional.
Work at EBANX
Sabrina Ribeiro has been working at EBANX as a Supervisor since 2020. In this role, she oversees customer service operations in Curitiba, Paraná, Brazil. Her responsibilities include training customer service representatives and ensuring effective communication techniques are applied during customer interactions. Sabrina's experience and training enable her to enhance the overall customer experience at EBANX.
Previous Experience at UnitedHealth Group
Before joining EBANX, Sabrina Ribeiro worked at UnitedHealth Group as an Atendente de serviços from 2016 to 2019. During her three years there, she gained valuable experience in customer service, which laid the foundation for her future roles in customer experience and supervision.
Experience at Juno
Sabrina Ribeiro worked at Juno from 2019 to 2021, where she held the positions of Customer Experience and Customer Operation Supervisor. In these roles, she focused on enhancing customer interactions and training her team to apply empathy and effective communication skills. Her time at Juno contributed to her development as a supervisor.
Education and Expertise
Sabrina Ribeiro studied at Universidade Federal do Paraná, where she earned a Bacharelado in Artes Plásticas from 2013 to 2015. She furthered her education at Universidade Tecnológica Federal do Paraná, studying Comunicação Organizacional e Negócio from 2017 to 2021. Through various courses, she developed strong communication skills, which she applies in her supervisory role.