Simone Sousa
About Simone Sousa
Simone Sousa is a Customer Experience Assistant currently employed at EBANX in Curitiba, Brazil. She has a diverse background in customer support and analysis, with previous roles at institutions such as HSBC and EuroIT.
Current Role at EBANX
Simone Sousa has been serving as a Customer Experience Assistant at EBANX since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her position involves addressing customer inquiries and providing support to improve overall user experience. She has been part of the team for three years, contributing to the company's customer service objectives in Curitiba, Paraná, Brazil.
Previous Experience in Customer Support
Prior to her current role, Simone Sousa worked at EuroIT in various capacities. She served as a Customer Support representative from 2018 to 2019 for ten months, and later as a Customer Success Onboarding specialist from 2019 to 2020 for one year. Her experience at EuroIT equipped her with skills in customer service and support, which she applies in her current position.
Educational Background
Simone Sousa studied at Universidade Federal do Paraná, where she earned a Bachelor's degree in Tecnologia em Comunicação Institucional from 2014 to 2017. Additionally, she studied Publicidade at UNICURITIBA, achieving a Bachelor's degree in Ciências Humanas from 2012 to 2013. She also completed a course in LIBRAS at Universidade Federal do Paraná in 2015, which lasted for eleven months.
Early Career Experience
Simone Sousa began her career at Iron Mountain, where she worked as an Auxiliar de processos documentais Jr. from 2008 to 2012 for four years. She then transitioned to HSBC as a Técnico de analise Jr. for six months in 2013 to 2014. Following this, she held internship positions at UTFPR, first for one month in 2014 and then for five months from 2016 to 2017. These roles provided her with foundational experience in various operational and analytical functions.