Kristina Mills
About Kristina Mills
Kristina Mills serves as the VP of Customer Success at EDITED, specializing in Software as a Service (SaaS) for the apparel and fashion industry. She has extensive experience in retail strategy and customer service management, supported by her educational background in law and business from Newcastle University.
Current Role at EDITED
Kristina Mills serves as the VP Customer Success at EDITED, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's software solutions. Her expertise in Software as a Service (SaaS) within the apparel and fashion industry supports her efforts in driving customer engagement and success.
Previous Experience at EDITED
Prior to her current role, Kristina Mills worked at EDITED as the Retail Strategy Director from 2017 to 2018. She also held the position of Retail Strategist from 2015 to 2017. In these roles, she contributed to developing retail strategies that align with market trends and customer needs, leveraging her background in sales and retail.
Experience at Debenhams
Kristina Mills began her career at Debenhams, where she held multiple positions. She worked as an Allocator from 2011 to 2012 and as an Assistant Merchandiser from 2012 to 2013. These roles provided her with foundational experience in retail operations and merchandising, which she later applied in her strategic roles at EDITED.
Educational Background
Kristina Mills studied at Newcastle University from 2007 to 2010, where she focused on Law, Politics, and Business. She achieved a degree in Law, which has contributed to her analytical skills and understanding of business operations within the fashion industry.
Skills and Expertise
Kristina Mills possesses strong skills in Trend Analysis and Customer Service Management. Her expertise in these areas is critical to her role in customer success, allowing her to analyze market trends and enhance customer experiences effectively.