Dan Roddis
About Dan Roddis
Dan Roddis is a Lead Engineer at Egress Software Technologies, known for his effective resolution of customer issues and strong communication skills. He has a diverse background in quality assurance and engineering, with extensive experience in the technology sector.
Work at Egress
Dan Roddis has held multiple positions at Egress Software Technologies since joining the company in 2016. He began his career there as a QA Engineer and progressed to the role of Junior QA Engineer. He then served as a Senior Automation and CI Engineer from 2017 to 2019, followed by a position as Quality Assurance Team Lead for 11 months in 2019. Currently, he is the Lead Engineer, a role he has occupied since 2020. His tenure at Egress has been marked by a focus on resolving customer issues and optimizing team performance.
Education and Expertise
Dan Roddis holds a Bachelor's Degree in Multimedia Technologies from Sheffield Hallam University, which he completed in 2014. He also has a Foundation Degree from Rotherham College of Arts & Technology, obtained in 2013, and a BTEC National Diploma in IT Practitioners from the same institution, completed in 2011. Additionally, he earned a Diploma in Digital Application from Oakwood Technology College in 2009. His educational background supports his technical skills and expertise in engineering and quality assurance.
Background
Before joining Egress, Dan Roddis worked at Dixons Carphone as a Technical Support & Customer Service representative from 2012 to 2015. He also briefly worked as a Sales Adviser at Comet in 2012. His early career experiences in customer service roles contributed to his strong communication skills and ability to resolve issues effectively.
Achievements
Dan Roddis has consistently surpassed key performance indicators (KPIs) in his roles at Egress. He is recognized for his ability to plan, develop, optimize, and maintain efficiency and effectiveness within teams. His proven track record in resolving customer issues swiftly has contributed to overall customer satisfaction.