Darren Angell
About Darren Angell
Darren Angell serves as the Head of Customer Support at Egress Software Technologies, a position he has held since 2019. With extensive experience in customer service management, he oversees a department that operates in both the UK and US.
Work at Egress
Darren Angell serves as the Head of Customer Support at Egress Software Technologies, a position he has held since 2019. In this role, he manages a customer support department with direct reports located in both the UK and the US. He is responsible for overseeing key performance indicators to ensure optimal customer service delivery. Notably, he successfully led the transition of the support ticketing system to a new provider in November 2020, enhancing the efficiency of customer support operations.
Previous Roles at Egress
Before becoming Head of Customer Support, Darren Angell worked as a Customer Service Manager at Egress Software Technologies from 2018 to 2019. In this role, he focused on improving customer service processes and ensuring customer satisfaction during his ten-month tenure.
Career at Plusnet
Darren Angell has extensive experience at Plusnet, where he held multiple positions over several years. He served as a Senior Team Leader from 2017 to 2018, a Customer Solutions Team Manager from 2016 to 2017, and a Social Media Manager from 2015 to 2016. Additionally, he worked as a Business Manager/Call Centre Manager from 2013 to 2015 and as a Service Team Leader from 2010 to 2014. His roles at Plusnet contributed to his expertise in customer service and team management.
Education and Training
Darren Angell completed his GCSE studies at Rowlinson from 1984 to 1989. He furthered his education at Norton College, where he studied Leisure and Recreation and achieved City and Guilds 1 & 2 from 1989 to 1991. This educational background has provided him with foundational skills relevant to his career in customer support and management.
Background in Production and Management
Prior to his roles in customer support, Darren Angell worked in various management positions. He was a Litho Production Manager at ProCo from 2005 to 2009 and served as Operations Manager at Bag It Don't Bin It from 2009 to 2010. Additionally, he held various pre-press positions at Johnston Press from 1992 to 2004. These experiences contributed to his management skills and understanding of operational processes.