James Hatfield
About James Hatfield
James Hatfield serves as the Customer Support Team Lead at Egress Software Technologies, where he has worked since 2021. He possesses expertise in several programming languages and has a background in business and information communication technology from Sheffield Hallam University.
Work at Egress
James Hatfield has been employed at Egress Software Technologies since 2020. Initially, he served as a 2nd Line Engineer, where he utilized his technical skills to support customer needs. In 2021, he transitioned to the role of Customer Support Team Lead, where he oversees the support team and ensures effective customer service. His experience at Egress spans over three years, contributing to the company's commitment to delivering high-quality software solutions.
Education and Expertise
James Hatfield studied at Sheffield Hallam University from 2017 to 2020, earning a BSc Hons in Business & Information Communication Technology. His academic background equips him with knowledge in business management, marketing, and related support services. He possesses expertise in multiple programming languages, including Java, C#, C++, and Python, which enhances his technical capabilities in his current role.
Background
Prior to his tenure at Egress Software Technologies, James worked at Currys PC World Business as a Retail Sales Assistant from 2016 to 2017. This experience provided him with foundational skills in customer interaction and sales, which he later applied in his technical support roles. His career path reflects a progression from retail to technical support and team leadership.
Achievements
James Hatfield has demonstrated a commitment to professional growth through his roles at Egress Software Technologies. His transition from a technical position to a leadership role in customer support highlights his ability to adapt and excel in various capacities. His passion for data analysis, project management, and marketing further underscores his dedication to enhancing organizational effectiveness.