Jav Davies
About Jav Davies
Jav Davies is an Enterprise Customer Success Manager at Egress Software Technologies, with a background in sales and customer success spanning over a decade. He has held various roles in multiple organizations, including positions as Senior Account Manager and Head of Customer Success, and possesses expertise in high-ticket sales strategy and client relationship management.
Current Role at Egress Software Technologies
Jav Davies serves as the Enterprise Customer Success Manager at Egress Software Technologies, a position he has held since 2021. In this role, he focuses on understanding customer business requirements and aligning them with Egress' product offerings. His responsibilities include administering a Customer Success strategy that delivers value throughout the customer relationship lifecycle. He leverages his extensive experience in sales and delivery to ensure client satisfaction and success.
Previous Experience at Egress Software Technologies
Before his current role, Jav Davies worked as a Senior Customer Success Manager at Egress Software Technologies from 2018 to 2021. During this time, he utilized his skills in C-level consultative business presentations, negotiation, and risk management. His efforts contributed to enhancing customer success directives within the SaaS and cyber security sectors.
Career Background in Customer Success and Sales
Jav Davies has a diverse background in customer success and sales, having held various positions across multiple organizations. He was the Head of Customer Success at SenseOn for six months in 2021 and served as the Head of Corporate Sales & CPD Manager at GAAPweb from 2008 to 2010. His experience also includes roles as an Account Manager at CIMA and Senior Project Manager at ITC Secure, where he honed his skills in high-ticket sales strategy and customer relationship management.
Educational Background
Jav Davies earned a Bachelor's degree in Business Studies from the University of South Wales, where he studied from 2000 to 2004. This educational foundation has supported his career in customer success and sales, providing him with essential knowledge and skills applicable to his roles in various organizations.
Skills and Expertise
Jav Davies possesses extensive expertise in customer success strategies, sales, and delivery. He is skilled in high-ticket sales strategy, C-level consultative business presentations, and risk management. His proficiency in PRINCE2, AgilePM, and ITIL Practitioner Level methodologies further enhances his ability to manage customer relationships effectively and deliver value at every stage of the lifecycle.