John Somerset
About John Somerset
John Somerset serves as the Cjsm Team Lead, bringing extensive experience from previous roles in technical support and incident coordination across various companies in Japan, Germany, and the United Kingdom.
Work at Egress
John Somerset currently holds the position of Cjsm Team Lead at Egress. In this role, he is responsible for overseeing team operations and ensuring effective communication and support within the organization. His leadership contributes to the overall efficiency and success of the team.
Previous Experience in Technical Support
Prior to his current role, John Somerset worked at Dialogue for a total of eight years, where he held two positions. He served as a Technical Support Analyst from 2010 to 2016, providing assistance and solutions to technical issues. He then advanced to the role of Technical Support Manager from 2016 to 2018, where he managed support operations and team performance.
Experience at Fujitsu
John Somerset worked at Fujitsu as an Incident Coordinator from 2008 to 2010. During his two years in Japan, he was responsible for managing incidents and ensuring timely resolutions, contributing to the company's operational effectiveness.
Customer Service Background
Before his tenure at Dialogue, John Somerset worked as a Customer Service Advisor at Otto (gmbh & Co Kg) in Hamburg, Germany, from 2007 to 2008. His role involved assisting customers and addressing their inquiries, which helped him develop strong communication skills.
Educational Background
John Somerset completed his education at Notre Dame High School in Sheffield from 1997 to 2002. Prior to that, he attended St Catherine's Catholic Primary School in Sheffield from 1992 to 1997. His educational background provided a foundation for his career in technical support and customer service.