Maria Walker
About Maria Walker
Maria Walker is a Service Management Manager with four years of experience in her current role, having previously held various positions in management and support roles over a career spanning more than three decades.
Current Role as Service Management Manager
Maria Walker has served as Service Management Manager since 2020. In this role, she oversees service management operations, ensuring efficient processes and team performance. Her responsibilities include managing service delivery and fostering effective communication within the team. With four years in this position, she has developed strategies to enhance service quality and customer satisfaction.
Previous Experience in Service Management
Before her current position, Maria Walker held various roles that contributed to her expertise in service management. She worked as a Change and Problem Manager for six months in 2019, where she focused on improving service processes. Additionally, she spent 19 years as Development Support Helpdesk Team Leader, managing a team and providing technical support. Her early career included roles as a Probate Caseholder and Branch Clerk, which provided her with foundational skills in case management and administrative support.
Educational Background
Maria Walker completed her secondary education at Queen Ethelburga's in Harrogate, achieving 10 O'levels from 1981 to 1986. She later attended Sheffield High School from 1986 to 1988, where she furthered her academic pursuits. This educational background has equipped her with essential skills that support her professional endeavors.
Team Management and Communication Skills
Maria Walker possesses extensive experience in managing teams, both in the UK and internationally. Her excellent networking and communication skills enable her to interact effectively with individuals at all levels, from trainees to senior management. Known for her approachable and honest demeanor, she fosters a collaborative work environment that encourages open dialogue and teamwork.