Ross Snazel
About Ross Snazel
Ross Snazel is an Escalations Engineer at Egress Software Technologies in Sheffield, England, where he has worked since 2022. He has extensive experience in IT support roles, including positions as a 2nd and 3rd Line Engineer, and has a strong background in problem management and technical escalations.
Work at Egress Software Technologies
Ross Snazel has been serving as an Escalations Engineer at Egress Software Technologies since 2022. In this role, he focuses on managing and resolving complex technical escalations to enhance customer experience. Prior to this position, he worked as a 3rd Line Engineer for 10 months and as a 2nd Line Engineer for three years at the same company. His tenure at Egress has allowed him to develop a deep understanding of the company's products and customer needs.
Previous Employment History
Before joining Egress Software Technologies, Ross held several positions in the IT sector. He worked as a Senior IT Analyst at Callcredit Information Group from 2016 to 2018. His earlier roles include Dial-in Engineer at ISL Technology Group, Major Incident Manager at BT Global Services, and 2nd Line Technical Support at Telefónica UK. Additionally, he provided 2nd Line Support/Desktop Support at DLA Piper from 2003 to 2007. This diverse experience has equipped him with a broad skill set in IT support and management.
Education and Expertise
Ross Snazel studied at Park Lane College, where he achieved an A Level in Pure Mathematics and an Advanced GNVQ in Information Technology between 1999 and 2001. He also completed his GCSEs at Cockburn High School, attaining 9 x A-C grades from 1993 to 1998. His educational background provides a solid foundation in mathematics and IT, which supports his analytical and problem-solving capabilities in various technical roles.
Technical Skills and Specializations
Ross possesses strong skills in problem management, particularly within information services. He has expertise in managing servers and DNS configurations, contributing to robust IT infrastructure solutions. His experience with HP Openview, a suite of network and systems management products, further enhances his technical capabilities. These skills enable him to effectively address and resolve complex technical issues in his current role.