Rita Sanches Romeiro

Director Of Customer Success Management @ Eigen Technologies

About Rita Sanches Romeiro

Rita Sanches Romeiro is the Director of Customer Success Management at Eigen Technologies, where she has worked since 2022. With extensive experience in customer success roles across various companies, she has a strong background in building strategic customer relationships and leading teams in the SaaS-B2B sector.

Current Role at Eigen Technologies

Rita Sanches Romeiro serves as the Director of Customer Success Management at Eigen Technologies, a position she has held since 2022. In this role, she is responsible for leading the customer success team and developing strategies to enhance customer relationships. Her focus is on empowering clients to achieve their goals through effective support and engagement.

Previous Experience at Eigen Technologies

Before her current role, Rita worked at Eigen Technologies as the Customer Success Manager Lead for EMEA from 2020 to 2022. During this time, she played a key role in managing customer success initiatives across the region. Her experience at Eigen Technologies has contributed to her expertise in customer relationship management within the SaaS-B2B sector.

Career Background at Efficio

Rita Sanches Romeiro held multiple positions at Efficio from 2015 to 2019. She began as a Senior Project Manager and later transitioned to roles including Manager of Customer Success and Head of Customer Success. Throughout her tenure, she focused on developing customer success functions and fostering strong client relationships, ultimately growing her team to seven members.

Education and Expertise

Rita holds a Master's degree in Mechanical Engineering from Instituto Superior Técnico, where she studied from 2004 to 2009. Additionally, she completed a Postgraduation in Political Science and International Relations: Security and Defense at Universidade Católica Portuguesa from 2013 to 2015. Her educational background supports her analytical skills and strategic thinking in customer success management.

Early Career and Research Experience

Rita began her career at Accenture Technology Solutions, where she worked as a Business Support Analyst and later as an Information Technology Project Manager from 2010 to 2015. She also gained research experience as a Researcher at Chalmers University of Technology in 2009. This diverse background has equipped her with a broad skill set applicable to customer success and project management.

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