Melissa S.
About Melissa S.
Melissa S. is the Director of Customer Success at Eight Sleep in Greater New York City Area, with a background in customer care, project management, and sales across various companies.
Title at Eight Sleep
Melissa S. serves as the Director of Customer Success at Eight Sleep in the Greater New York City Area. In this role, she focuses on driving customer satisfaction and loyalty through educational initiatives and automation. Melissa is dedicated to enhancing the member journey and leverages data to improve customer experiences. She has been instrumental in developing and scaling diverse, global teams during her tenure at Eight Sleep.
Previous Roles at GLOSSYBOX
Between 2014 and 2017, Melissa S. was the Head of Customer Care at GLOSSYBOX in New York, NY. During her three years at GLOSSYBOX, she was responsible for overseeing customer service operations and fostering a customer-centric culture. Her role involved managing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
Co-Founder of Paint the Town Events, LLC
Melissa S. co-founded Paint the Town Events, LLC, where she worked from 2013 to 2017 in New York, NY. As a co-founder, she was involved in various aspects of the business, contributing to its growth and success over four years. Her responsibilities likely included event planning, client relations, and business development.
Education at Hofstra University
Melissa S. attended Hofstra University, where she earned a Bachelor of Arts (B.A.) degree with a major in English/Creative Writing and a minor in Drama. Her educational background in creative writing and drama has provided her with strong communication skills and a creative approach to problem-solving in her professional endeavors.
Experience in Customer Service and Sales
Before her current role, Melissa S. accumulated extensive experience in customer service and sales. She worked as the E-Commerce Customer Service Manager at Time Out New York (2012-2013), Project Manager at Happy Hearts Fund (2011-2012), Sales & Trade Show Manager at KIND (2009-2011), and District Sales Assistant at Paychex, Inc. (2006-2009). Each of these positions contributed to her expertise in managing customer relationships and building effective teams.