Avinash Rai
About Avinash Rai
Avinash Rai serves as the Head of Technical Customer Support at ElectroNeek, where he has worked since 2021. He has extensive experience in technical support and service management, having previously held roles at G-Cube Solutions, Loyalty Prime GmbH, and IBM Global Services.
Current Role at ElectroNeek
Avinash Rai serves as the Head of Technical Customer Support at ElectroNeek since 2021. In this role, he oversees the technical support operations, ensuring efficient service delivery to clients. He supports the infrastructure team in preparing for external audits, contributing to the organization's compliance and operational integrity.
Previous Experience at G-Cube Solutions
Before joining ElectroNeek, Avinash worked at G-Cube Solutions as the Manager of Software Services from 2015 to 2018 in the Noida Area, India. His responsibilities included managing software service operations and enhancing customer satisfaction through effective service delivery.
Experience at Loyalty Prime GmbH
Avinash held the position of Operations Manager at Loyalty Prime GmbH from 2018 to 2021 in Munich, Germany. During his tenure, he managed operations and played a significant role in various projects, including the rollout of PCs for a user base exceeding 2000 individuals.
Educational Background
Avinash Rai earned a Master of Business Administration (MBA) in Information Technology from IMT Ghaziabad, studying from 2009 to 2011. He also holds a Bachelor of Science (B.Sc) degree in Electronics Equipment and Maintenance from the University of Allahabad, which he completed from 2004 to 2007.
Technical Skills and Expertise
Avinash possesses extensive expertise in managing service desks and L1/L2 support teams, particularly for Learning Management Systems and content. He has successfully implemented IT Service Management (ITSM) solutions across 13 global locations and is skilled in conducting information security audits based on the ISO 27001:2005 framework. His technical proficiency includes managing AWS instances and ensuring SLA compliance.