Albert Chu
About Albert Chu
Albert Chu serves as a Customer Service Supervisor at EmblemHealth in Flushing, New York, where he has worked since 2019. He has a diverse background in customer service and sales within the healthcare sector, including previous roles at VillageCare and CareConnect Insurance Company.
Work at EmblemHealth
Albert Chu has served as a Customer Service Supervisor at EmblemHealth since 2019. His role involves overseeing customer service operations in Flushing, New York. He is responsible for systemic testing related to updates to the customer relationship management (CRM) system and the website portal. Additionally, he analyzes inquiry types to identify opportunities for process improvement and develops educational materials for staff. He drives weekly meetings with call center management across various centers to ensure effective communication and operational efficiency.
Previous Experience in Healthcare
Before joining EmblemHealth, Albert Chu worked at VillageCare as a Medicare Benefits Advisor from 2018 to 2019. He also held multiple positions at CareConnect Insurance Company, Inc., including Manager of Commercial Sales for the Asian Initiative in 2017 and Supervisor of Commercial Sales/Government Programs and Outreach from 2014 to 2017. His experience in these roles contributed to his expertise in customer service and sales within the healthcare sector.
Educational Background
Albert Chu completed his Bachelor of Business Administration (BBA) with a focus on Marketing at Kaplan University. His foundational education includes attendance at Legacy High School from 1999 to 2003 and the School of Nations from 1992 to 1999. This educational background has equipped him with the skills necessary for his roles in customer service and management.
Skills and Responsibilities
In his current role, Albert Chu monitors and drives inventory levels of eCorrespondence, social media, and HIPAA form updates to ensure timely resolution. He actively participates in configuration and grooming sessions for new systems and software, contributing to the development and enhancement of operational processes. His analytical skills enable him to trend inquiry types effectively, identifying areas for improvement within customer service operations.
Longstanding Career in Customer Service
Albert Chu has an extensive background in customer service, having worked at UnitedHealthcare as a Facilitated Enroller from 2007 to 2013. His career spans various roles in the healthcare industry, demonstrating a commitment to improving customer experiences and operational efficiency. His experience across multiple organizations has provided him with a broad understanding of the healthcare landscape and customer service best practices.