Mohamed Ali
About Mohamed Ali
Mohamed Ali is a Support Engineer at Emburse, where he has worked since 2020. He has extensive experience in customer care and technical support, with a background in Kinesiology and Data Science.
Work at Emburse
Mohamed Ali has been employed at Emburse as a Support Engineer since 2020. In this role, he focuses on providing technical support and solutions to enhance customer satisfaction. His expertise in supporting videoconferencing SaaS and hardware is vital for ensuring effective remote communication. Ali's commitment to exceptional customer experiences aligns with Emburse's mission to streamline expense management and improve operational efficiencies.
Previous Experience in Customer Care
Prior to his role at Emburse, Mohamed Ali worked at The Marketing Store in North America as a Customer Care Agent from 2007 to 2011. He gained valuable experience in customer service during this four-year tenure in the Toronto, Canada Area. Following this, he served as a Customer Care Specialist at Ontario Telemedicine Network (OTN) from 2014 to 2017, where he further developed his skills in technical support and customer interaction.
Technical Support Expertise
Mohamed Ali worked as a Technical Support Specialist at Ontario Telemedicine Network (OTN) from 2017 to 2020. In this position, he provided technical assistance and support for telemedicine solutions, contributing to the organization's mission of improving healthcare access. His experience in this role, combined with his customer care background, has equipped him with a comprehensive understanding of client needs and technical troubleshooting.
Educational Background
Mohamed Ali studied at York University, where he earned a Bachelor of Science in Kinesiology and Exercise Science from 2007 to 2013. He also pursued further education at the University of Toronto, obtaining a Certificate in Lean Six Sigma from 2015 to 2016. Additionally, he completed a Data Science program at WeCloudData from 2019 to 2020, enhancing his analytical and programming skills.
Skills and Expertise
Mohamed Ali possesses strong skills in Python and SQL, which indicate a solid foundation in programming and data management. His expertise in business process modeling and statistical analysis allows him to contribute to operational efficiencies. Ali's passion for providing exceptional customer experiences drives his professional approach, making him a valuable asset in any customer-focused environment.