Richard Crum
About Richard Crum
Richard Crum serves as the Chief Product Officer at Emburse, bringing over 30 years of leadership experience in the business travel and spend industries. He has held various executive roles at Mastercard, UATP, and Capital One, and is known for his expertise in product development and team building.
Work at Emburse
Richard Crum serves as the Chief Product Officer at Emburse, a role he has held since 2023. In this position, he has implemented a new pricing strategy aimed at streamlining the sales process and enhancing customer value through product bundles. His leadership focuses on product development and innovation, leveraging his extensive experience in the business travel and spend industries.
Previous Experience at Mastercard
Crum has a significant history with Mastercard, where he spent eight years in various leadership roles. He was the Senior Vice President of Global Commercial Products, overseeing T&E Products from 2012 to 2015, and later served as Executive Vice President for B2B Payments Innovation and T&E Solutions from 2019 to 2020. His tenure involved revitalizing product offerings and driving innovation in payment solutions.
Career Background
Crum's career spans over 30 years in the business travel and spend industries. He has held executive roles at UATP and AirPlus International, where he was President from 2003 to 2012. His experience includes managing operations, product development, and strategic planning, showcasing his ability to lead teams and launch new ventures in both large corporations and small businesses.
Education and Expertise
Richard Crum earned a Bachelor of Science in Economics from George Mason University, completing his studies from 1989 to 1993. His educational background supports his multifaceted experience in product development, technology, sales, and strategic planning. He has developed a playbook to upskill product managers transitioning from startup environments to larger operations.
Achievements in Leadership
Crum is known for building and fostering high-performing teams that exceed expectations. He has a track record of revitalizing businesses and launching new ventures, demonstrating his capability in leadership and innovation. His roles have included managing vice president positions at Capital One, where he led the Smart Pay division and B2B Payments Products.