Sweety Bassey, Pmp
About Sweety Bassey, Pmp
Sweety Bassey is an Enterprise Customer Success Manager with over 7 years of experience in relationship and project management. She has previously held positions at notable companies including Moët Hennessy, Salesforce, and Dooly, and has academic qualifications in Computer Science and Information and Communication Technology.
Work at Emburse
Sweety Bassey currently holds the position of Enterprise Customer Success Manager at Emburse, where she has been employed since 2023. In this role, she focuses on enhancing client experiences and ensuring the successful implementation of enterprise solutions. Her responsibilities include managing relationships with key stakeholders and optimizing processes to meet business objectives.
Previous Experience in Customer Success
Before joining Emburse, Sweety Bassey worked as a Customer Success Manager at Dooly from 2022 to 2023. She also gained experience in business development at Salesforce for nine months in 2021 to 2022. Her background includes a role as Key Account Manager at Moët Hennessy from 2017 to 2020, where she managed client relationships in Lagos.
Education and Expertise
Sweety Bassey earned a Bachelor of Science degree in Computer Science from Bingham University. She furthered her education at the University of Greenwich, where she obtained a Master of Science degree in Information and Communication Technology. Her educational background supports her expertise in relationship and project management.
Background in Event Management and Customer Care
Sweety Bassey began her career as a Customer Care Representative at SunTrust Bank Nigeria Ltd from 2011 to 2012. She also worked at the University of Greenwich as a Senior Event Assistant and Student Ambassador from 2013 to 2015. These roles contributed to her skills in managing cross-functional teams and collaborating with various stakeholders.
Commitment to Continuous Improvement
Sweety Bassey is committed to continuous improvement in her professional endeavors. She leverages data-driven insights to optimize processes and enhance customer satisfaction. Her ability to identify customer pain points and provide tailored solutions has been a significant aspect of her career in customer success and project management.