Derek Hixon
About Derek Hixon
Derek Hixon is the Senior Director of Customer Support at Emotive, where he has worked since 2021. He has extensive experience in customer support roles across various companies, including Pearson Custom Publishing, WordStream, and Brightcove.
Work at Emotive
Derek Hixon has been serving as the Senior Director of Customer Support at Emotive since 2021. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. He has been instrumental in managing support for high-profile clients, which includes organizing regular calls to discuss support metrics and newly released features. Hixon's focus on client communication and detailed reporting has contributed to the overall effectiveness of the customer support team.
Previous Experience in Customer Support
Prior to his current role, Derek Hixon held several positions in customer support and management. He worked at WordStream as the Director of Customer Support & Implementation from 2018 to 2021. Before that, he served as the Senior Manager of Support Services at the Massachusetts Institute of Technology | edX from 2015 to 2018. Hixon also spent seven years at Brightcove as the Senior Director of Technical Support from 2008 to 2015, where he developed his expertise in technical customer support.
Early Career at Pearson Custom Publishing
Derek Hixon began his career in the publishing industry as a Custom Media Product Manager at Pearson Custom Publishing. He worked in this role from 2005 to 2008, where he gained experience in managing product development and customer relations. This position laid the groundwork for his future roles in customer support and management.
Education and Expertise
Derek Hixon studied at SUNY Oneonta, where he earned a Bachelor of Science degree in Mass Communications from 1997 to 2001. His academic background includes studies in Multimedia, Film, and the Music Industry, which provided him with a diverse skill set applicable to his career in customer support and management.