Mikaela Reed
About Mikaela Reed
Mikaela Reed is a Customer Onboarding Specialist at Emotive, leveraging her background in Industrial Engineering to enhance customer onboarding processes in the SaaS industry. She has previous experience in various roles, including Implementation Manager at PatientPop Inc. and multiple positions at Cal Poly New Student & Transition Programs.
Current Role at Emotive
Mikaela Reed serves as a Customer Onboarding Specialist at Emotive, a position she has held since 2021. In this role, she focuses on enhancing customer experiences through effective onboarding processes. Her responsibilities include guiding new clients through the initial stages of using Emotive's services, ensuring they understand the platform's features and capabilities. Mikaela's work is critical in helping clients maximize the value of their investment in Emotive's solutions.
Previous Experience in Customer Onboarding
Before joining Emotive, Mikaela Reed worked as an Implementation Manager at PatientPop Inc. from 2019 to 2021. In this capacity, she was responsible for overseeing the onboarding of new clients, ensuring a smooth transition to the company's services. Her experience in this role contributed to her expertise in customer onboarding processes, which she now applies at Emotive.
Educational Background in Industrial Engineering
Mikaela Reed studied at California Polytechnic State University-San Luis Obispo, where she earned a Bachelor of Science degree in Industrial Engineering from 2015 to 2019. Her education provided her with a solid technical foundation, which she leverages to improve customer onboarding processes in the SaaS industry. This background informs her approach to problem-solving and process optimization.
Customer Service and SMS Marketing Expertise
Mikaela Reed specializes in SMS marketing strategies tailored for eCommerce businesses. She utilizes her customer service skills to create impactful experiences for clients in a SaaS environment. Her focus on customer satisfaction and effective communication has been instrumental in her roles, particularly in onboarding and implementation.
Early Career and Volunteer Experience
Mikaela Reed began her career in customer service with various roles, including Team Lead at Jamba and Tasting Room Associate at CRU Wine Company. Additionally, she was involved with Cal Poly New Student & Transition Programs, serving in multiple capacities such as WOW Team Member and Orientation Board Member. These experiences helped her develop strong interpersonal and organizational skills.