Ali Rahhal
About Ali Rahhal
Ali Rahhal is an Enterprise Customer Success Manager at Emplifi, recognized for maintaining a net retention rate of over 100% across a diverse client portfolio. He has a background in digital media planning and has worked in various roles in the marketing sector since 2011.
Work at Emplifi
Ali Rahhal has been employed at Emplifi as an Enterprise Customer Success Manager since 2018. In this role, he manages a diverse portfolio of over 60 clients across more than 10 markets, including the MEA, Turkey, and the Indian Subcontinent. His responsibilities include renewing contracts and upselling services to clients, ensuring a high level of customer satisfaction and engagement. Rahhal's efforts have contributed to maintaining an average net retention rate of over 100%. He also oversees training and workshops in the MEA region to educate clients on best practices and new services.
Previous Experience in Digital Media
Before joining Emplifi, Ali Rahhal worked at Starcom Middle East as a Digital Media Planner/Buyer from 2011 to 2015 in Dubai. He then transitioned to DoubleClick, where he served as a DCM/DRM Specialist for one year from 2015 to 2016. His experience in these roles provided him with a strong foundation in digital media strategies and client management, which he has applied in his current position.
Education and Expertise
Ali Rahhal earned his Bachelor's degree in Business, Management, Marketing, and Related Support Services from the Lebanese American University, studying from 2008 to 2011. He is currently pursuing a Master's program in blockchain and digital currencies at the University of Nicosia. His educational background equips him with the knowledge and skills necessary to excel in customer success and digital marketing.
Achievements in Customer Success
In recognition of his performance, Ali Rahhal was named one of the Top 3 Customer Success Managers worldwide in Q2 and Q3 of 2021. His approach utilizes a consultative Account-Based Marketing (ABM) strategy, which focuses on delivering value and driving product adoption among clients. His commitment to customer success has significantly impacted client relationships and retention.