Amalan Perambalam
About Amalan Perambalam
Amalan Perambalam serves as the Manager of VoC Managed Services at Emplifi, a position he has held since 2022. He has extensive experience in project management and customer success, having worked in various roles at Emplifi and iperceptions over the past several years.
Current Role at Emplifi
Amalan Perambalam serves as the Manager of VoC Managed Services at Emplifi, a position he has held since 2022. In this role, he is responsible for overseeing customer experience initiatives and ensuring that client feedback is effectively integrated into service offerings. His experience in managing voice of the customer programs contributes to the overall success of the organization.
Previous Experience at Emplifi
Before his current role, Amalan worked at Emplifi as a Senior Project Manager and Technical Lead from 2021 to 2022. During this time, he was involved in managing projects that focused on enhancing customer engagement and satisfaction. He also served as a Project Manager Team Lead for a brief period in 2021, where he led project teams in Montreal, Quebec.
Career Background in Customer Success
Amalan has extensive experience in customer success roles. He worked at iperceptions as a Customer Success Manager from 2015 to 2018, where he focused on client relationships and service delivery. He later advanced to the position of Customer Success Team Lead at iperceptions from 2018 to 2020, overseeing a team dedicated to enhancing customer satisfaction and retention.
Project Management Experience
In addition to his roles at Emplifi and iperceptions, Amalan held the position of Project Manager Team Lead at Astute from 2020 to 2021. His responsibilities included leading project teams and ensuring successful project execution. His project management skills have been a significant asset throughout his career.
Education and Academic Background
Amalan studied at Concordia University, where he earned a Bachelor of Commerce (B.Com.) degree with a focus on Management. His academic journey spanned from 2010 to 2014, providing him with a solid foundation in business principles and management strategies that he applies in his professional roles.