Danielle (Russo) Diaz
About Danielle (Russo) Diaz
Danielle (Russo) Diaz is a Commercial Customer Success Manager at Emplifi, with a diverse background in sales and marketing across various companies. She holds a Bachelor of Science in Marketing from Saint John Fisher College and has accumulated experience in roles at organizations such as HomeAdvisor, Bizzabo, and Mercedes-Benz USA.
Current Role at Emplifi
Danielle (Russo) Diaz serves as a Commercial Customer Success Manager at Emplifi, a position she has held since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring that clients maximize the value of Emplifi's services. Her responsibilities include managing client relationships and providing strategic guidance to help customers achieve their business objectives.
Previous Experience in Customer Success and Sales
Prior to her current role, Danielle gained extensive experience in customer success and sales. She worked as a Key Account Manager at CourtAlert from 2018 to 2019, and as an Account Executive at the same company for five months in 2018. Additionally, she held the position of Business Development Representative at Bizzabo from 2017 to 2018, and served as an Inside Sales Representative at HomeAdvisor from 2016 to 2017.
Education and Academic Background
Danielle studied at Saint John Fisher College, where she earned a Bachelor of Science (BS) in Marketing from 2011 to 2015. She also attended The American College of Greece for 11 months in 2014, further expanding her academic experience in marketing and business.
Early Career and Internships
Danielle began her career with a summer internship at the Jim and Juli Boeheim Foundation in 2013, where she worked for two months. She also held the position of Marketing Assistant at SIDEARM Sports from 2014 to 2015, gaining valuable experience in marketing strategies and communications.
Diverse Work Experience
Throughout her career, Danielle has held various positions that contributed to her professional development. She worked as a Central Region Coordinator at Mercedes-Benz USA in 2016 and as an Assistant Negotiator at Mindshare from 2015 to 2016. This diverse work experience has equipped her with a broad skill set applicable in customer success and sales.