Emma Ebeling
About Emma Ebeling
Emma Ebeling is a Customer Success Manager at Emplifi, with a background in IT recruitment and account management at TEKsystems. She holds a Bachelor's Degree in Communication Studies from the University of Maryland College Park and has experience in community building and customer success initiatives.
Current Role at Emplifi
Emma Ebeling serves as a Customer Success Manager at Emplifi, a position she has held since 2021. In this role, she focuses on managing customer success initiatives that integrate marketing, care, and commerce. Her work aims to enhance the overall customer experience, demonstrating her commitment to client satisfaction and relationship management.
Previous Experience at TEKsystems
Emma Ebeling worked at TEKsystems in various capacities from 2017 to 2021. Initially, she served as an IT Recruiter for one year in the Baltimore, Maryland Area. Following this, she transitioned to the role of Account Manager specializing in Infrastructure Optimization, where she worked for three years. This experience provided her with a solid foundation in client management and technical recruitment.
Educational Background
Emma Ebeling obtained her Bachelor’s Degree in Communication Studies from the University of Maryland College Park. She studied from 2013 to 2017, which equipped her with essential communication skills applicable in her professional roles. Her education has contributed to her ability to effectively engage with clients and manage customer relationships.
Experience in Regional Engagement
Prior to her roles at TEKsystems and Emplifi, Emma Ebeling worked as a Regional Engagement and Outreach Associate at the University of Maryland Alumni Association from 2016 to 2017. In this position, she focused on community building and relationship management, further developing her skills in outreach and engagement strategies.
Career Transition and Versatility
Emma Ebeling transitioned from IT recruitment to customer success management, showcasing her versatility in professional skills. This shift highlights her adaptability and ability to leverage her background in recruitment and account management to enhance customer experiences in her current role.