Rob Boersma
About Rob Boersma
Rob Boersma is a Senior Technical Support Engineer at Emplifi, where he has worked since 2021 in the Amsterdam Area. He has extensive experience in technical support and testing, having previously held positions at companies such as Astute Solutions and eVision Industry Software.
Work at Emplifi
Rob Boersma has been employed at Emplifi as a Senior Technical Support Engineer since 2021. In this role, he focuses on supporting a range of complex customer experience (CX) products. His contributions include participating in internal projects designed to enhance customer experience and reduce resolution times. Boersma's expertise in technical support plays a significant role in ensuring customer satisfaction and operational efficiency.
Previous Experience
Before joining Emplifi, Rob Boersma held several positions in the technical support and testing fields. He worked at Astute Solutions as a Senior Technical Support Engineer from 2016 to 2021. Prior to that, he was a Senior Test Professional at eVision Industry Software from 2012 to 2015. His career began at Sogeti, where he served as a Test Engineer and later as a Test Specialist and Senior Testtool Engineer.
Background in Testing
Rob Boersma has a strong background in testing, having worked as a Senior Test Professional and in various testing roles at Sogeti and eVision Industry Software. His experience spans over a decade, during which he has developed skills in quality assurance and customer experience. His work in testing has contributed to the successful delivery of software products and services.
Role in Transition to Emplifi
During his tenure at Astute Solutions, Rob Boersma played a key role in the transition and rebranding process from Astute iPerceptions and Socialbakers to Emplifi. His involvement in this significant change demonstrates his adaptability and commitment to the company's evolution in the customer experience sector.
Education and Training
Rob Boersma studied at Sogeti in 2007 for 11 months, where he received training relevant to his career in technical support and testing. This educational background laid the foundation for his subsequent roles in the industry, equipping him with the necessary skills to excel in his profession.