Tobin Gordon
About Tobin Gordon
Tobin Gordon is a Commercial Customer Success Manager at Emplifi, where he has worked since 2022. He has a background in business development and customer success, with previous roles at Sprout Social, Yelp, and Steve LeVine Entertainment & Public Relations.
Work at Emplifi
Tobin Gordon currently serves as a Commercial Customer Success Manager at Emplifi, a role he has held since 2022. In this position, he focuses on optimizing customer experiences by capturing and tracking interactions and engagement moments. His work involves managing customer success for a unified customer experience platform that integrates various aspects of marketing, e-commerce, and customer care.
Previous Experience at Sprout Social
Before joining Emplifi, Tobin Gordon worked at Sprout Social, Inc. in two different roles. He served as Senior Enterprise Business Development from 2021 to 2022 for nine months, and prior to that, he was involved in Enterprise Business Development from 2019 to 2021 for two years. His experience at Sprout Social contributed to his transition into customer success management.
Education and Expertise
Tobin Gordon earned a Bachelor of Science degree in Advertising with a minor in Communication Studies from the University of Idaho. His educational background provides a foundation for his expertise in customer success and business development, allowing him to effectively manage customer relationships and enhance engagement.
Background in Social Media and Talent Management
Tobin Gordon began his career in the entertainment and public relations sector, working as a Social Media and Talent Assistant at Steve LeVine Entertainment & Public Relations from 2017 to 2018. He also gained experience as an Account Executive at Yelp from 2018 to 2019. These roles helped him develop skills in social media management and customer engagement.
Experience in Building Operations Management
Prior to his roles in customer success and business development, Tobin Gordon worked as a Building Operations Manager at the University of Idaho from August 2015 to May 2017. This position involved overseeing operational aspects of the university's facilities, contributing to his overall management experience.