Zuzana Kochová
About Zuzana Kochová
Zuzana Kochová is an Enterprise Customer Success Manager with extensive experience in customer success management across multiple European regions. She has held various roles at Socialbakers and currently works at Emplifi, contributing to customer experience solutions.
Work at Emplifi
Zuzana Kochová has been serving as an Enterprise Customer Success Manager at Emplifi since 2021. In this role, she focuses on enhancing customer success strategies and ensuring a positive experience for enterprise clients. Her position in Paris, Île-de-France, France, allows her to leverage her extensive experience in managing customer relationships across various European regions.
Previous Experience at Socialbakers
Zuzana Kochová held multiple roles at Socialbakers, contributing to her extensive experience in customer success and account management. She began as a Customer Support Specialist from 2014 to 2015, then progressed to Inside Sales Account Manager from 2015 to 2017. She served as an Account Manager for Southern Europe and Benelux from 2018 to 2020, and later as an Enterprise Customer Success Manager for Southern Europe and Benelux in 2021. Her tenure at Socialbakers included a significant role in the transition to Emplifi.
Education and Expertise
Zuzana Kochová studied at Univerzita Karlova v Praze, where she achieved a degree in Portugalská filologie. Additionally, she attended Vysoká škola ekonomická v Praze, earning an Ing. degree in Mezinárodní obchod. Her educational background complements her professional experience in customer success and account management.
Background in Customer Relations
Zuzana Kochová has a diverse background in customer relations, having worked at Expedia, Inc. as an Air Partner Support Coordinator from 2013 to 2014. This role contributed to her skill set in managing customer support and coordination. Her experience across different industries enhances her capability in customer success management.
Achievements in Customer Success Management
Throughout her career, Zuzana Kochová has demonstrated a strong ability to manage customer success across multiple European regions, including Southern Europe, Benelux, and France. Her involvement in the transition of Socialbakers to Emplifi highlights her commitment to evolving customer experience solutions. Her progression through various roles at Socialbakers showcases her expertise in account management and customer support.