Fiona Mulligan
About Fiona Mulligan
Fiona Mulligan's Professional Background
Fiona Mulligan, Chief Operating Officer, has a 25-year track record of transforming, growing, and managing complex business operations. She has been focused on developing a broad base of leadership skills in customer experience strategy. Throughout her career, Mulligan has been responsible for the member experience across all aspects of the customer journey, demonstrating her ability to handle intricate business environments effectively.
Leadership at Employer Direct Healthcare
At Employer Direct Healthcare, Fiona Mulligan is responsible for overseeing the member experience across all aspects of the customer journey. Her role involves strategizing and implementing customer experience initiatives that ensure high levels of satisfaction and engagement. Mulligan employs her extensive expertise to refine and enhance the company's service delivery, making significant strides in improving overall customer interaction.
Transformational Roles at bswift and Conduent
Fiona Mulligan has previously held transformative roles at bswift and Conduent, where she successfully redefined the customer experience delivery models. These initiatives led to marked improvements in service delivery and customer satisfaction. Her role as a senior executive involved managing over 4,000 employees and overseeing 200 benefit administration clients, illustrating her capacity to lead large-scale operations efficiently.
Educational Background in Marketing and Business Administration
Fiona Mulligan attended the Dublin Institute of Technology, where she earned a degree in Marketing and Business Administration. Her formal education provided a strong foundation for her career, equipping her with the necessary skills to excel in various high-level management roles. This background has been crucial in her ability to devise effective business strategies and lead complex operations.
Personal Life and Origin
Originally from Dublin, Ireland, Fiona Mulligan now resides in North Carolina with her husband and three children. Her origin and journey are integral parts of her story, reflecting a blend of international experience and personal commitment to balancing professional and family life. Mulligan’s diverse background enriches her leadership style and approach to business management.