Tatum Thornton
About Tatum Thornton
Tatum Thornton is a Customer Care Advocate currently employed at Employer Direct Healthcare in Dallas, Texas. With a background in customer service and coaching, he has held various roles in organizations including Tusculum University and Amazon.
Current Role at Employer Direct Healthcare
Tatum Thornton serves as a Customer Care Advocate at Employer Direct Healthcare, a position held since 2022. In this role, Thornton is responsible for assisting customers with their inquiries and ensuring a high level of service. The position is based in Dallas, Texas, where Thornton has contributed to the company's customer service operations for two years.
Previous Experience at Tusculum University
Prior to joining Employer Direct Healthcare, Tatum Thornton worked as an Assistant Coach at Tusculum University from 2020 to 2021. This role lasted for nine months and took place in Greeneville, Tennessee. Thornton's responsibilities included supporting the development of student-athletes and contributing to the coaching staff.
Experience in Customer Service at Yummy Beauty Brands
Tatum Thornton held multiple roles at Yummy Beauty Brands (Yummy Extensions). She served as a Customer Service Representative Team Lead for six months in 2021, overseeing customer service operations. Additionally, she worked as a Luxury Sales Associate for three months in 2020, where she engaged with customers and promoted products.
Background in Order Processing at Amazon
Thornton worked at Amazon as an Order Processing Specialist from 2020 to 2021 for nine months. In this role, she managed order fulfillment processes and ensured timely processing of customer orders. This experience contributed to her skills in logistics and customer service.
Educational Background and Qualifications
Tatum Thornton has a solid educational foundation. She earned a Master of Arts in Organizational Training and Performance Management from Tusculum University, completing her studies from 2020 to 2021. Prior to that, she obtained a Bachelor of Arts in Psychology from the same institution, studying from 2018 to 2020. Additionally, she holds an Associate of Arts in General Studies from Palm Beach State College, which she completed from 2016 to 2018.