Vivian Quintero
About Vivian Quintero
Vivian Quintero is a Care Advocate at Employer Direct Healthcare in Dallas, Texas, where she has worked since 2020. She manages a caseload of surgical cases and coordinates patient consultations and travel arrangements while ensuring compliance with privacy regulations.
Work at Employer Direct Healthcare
Vivian Quintero has served as a Care Advocate at Employer Direct Healthcare since 2020. In this role, she coordinates consultations and surgery scheduling, including travel arrangements for patients. Vivian manages a caseload of 80-110 surgical cases quarterly, ensuring a high level of personalized service. She is responsible for managing both inbound and outbound communications in a fast-paced environment, demonstrating her ability to handle multiple tasks efficiently. Additionally, she ensures compliance with personal protected information (PPI) requirements while handling sensitive patient information.
Previous Work Experience
Before her current position, Vivian Quintero gained diverse work experience in various roles. She worked as a Server at Abuelos Mexican Restaurant for eight months in 2017-2018 and held a similar position at IHOP for a total of one year across two separate tenures. Additionally, she served as a Sales Associate at rue21 for two years from 2015 to 2017. In 2018, she worked as an Undergraduate Learning Assistant at Moody College of Communication for four months and completed a two-month internship as a Sales and Social Media Intern at Yumaroo in 2019.
Education and Expertise
Vivian Quintero completed her high school education at Birdville High School, where she achieved a High School Diploma. She furthered her education at The University of Texas at Austin, earning a Bachelor of Science in Communication and Leadership, with a Minor in Business. Her academic background equips her with skills in communication and leadership, which are essential in her role as a Care Advocate.
Skills and Responsibilities
In her role at Employer Direct Healthcare, Vivian Quintero demonstrates strong organizational and communication skills. She coordinates complex scheduling for consultations and surgeries, ensuring that all travel arrangements for patients are handled efficiently. Vivian's responsibilities include managing a significant caseload while providing personalized service. Her ability to navigate a fast-paced environment and maintain compliance with PPI requirements highlights her expertise in patient advocacy and care management.