Wendy C.
About Wendy C.
Wendy C. is a Senior Client Executive at Employer Direct Healthcare, with over 20 years of experience in client management and leadership. She previously held various roles at bswift and Aon Hewitt, demonstrating a strong ability in strategic negotiation and relationship management.
Current Role at Employer Direct Healthcare
Wendy C. serves as a Senior Client Executive at Employer Direct Healthcare, a position she has held since 2021. In this role, she focuses on client management and service delivery, leveraging her extensive experience to enhance client relationships and satisfaction. Her responsibilities include developing strategies to retain clients and improve service offerings.
Previous Experience at bswift
Wendy C. has a significant tenure at bswift, where she held multiple roles from 2013 to 2021. She started as a Client Relationship Manager and progressed to Director of Client Services, then to Client Leader/Sr. Director of Client Services, and finally served as VP of Service Center Strategy & Solutions. Her roles involved overseeing client services and developing strategies to enhance service delivery and client satisfaction.
Experience at Aon Hewitt
Wendy C. worked at Aon Hewitt from 2006 to 2013, where she held various positions, including Benefit Services Manager, Unit Manager for System Configuration, and Team Lead for Benefits Services. Her experience at Aon Hewitt contributed to her expertise in client management and service delivery, focusing on system configuration and benefits services.
Education and Professional Development
Wendy C. earned a Bachelor of Science degree in Marketing from the University of Baltimore, where she studied from 1993 to 1996. Additionally, she completed a Women in Leadership Certificate program at Cornell University, enhancing her leadership skills and knowledge in the field.
Professional Skills and Expertise
Wendy C. possesses over 20 years of experience in client management, leadership, and project management. She is recognized for her innovative spirit and high emotional intelligence, which have facilitated her career growth. Her expertise includes strategic negotiation, service delivery, client retention, and team building, contributing to increased revenue and client satisfaction.