Terrell Shelton
About Terrell Shelton
Terrell Shelton is an Account Manager currently at EnableComp, where he has worked since 2023. He has extensive experience in support and coordination roles across various companies, including FIS, Fleet One LLC, and Optum.
Current Role at EnableComp
Terrell Shelton currently serves as an Account Manager at EnableComp, a position he has held since 2023. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. His experience in the industry supports his ability to address client needs effectively. Shelton's tenure at EnableComp reflects his commitment to the company's mission and goals.
Previous Experience at EnableComp
Before becoming an Account Manager, Terrell Shelton worked as a Revenue Specialist at EnableComp from 2021 to 2023. In this capacity, he focused on revenue management and contributed to the company's financial operations. His responsibilities included developing and monitoring operating systems to enhance information flow and system efficiency.
Professional Background
Terrell Shelton has a diverse professional background with experience in various roles. He worked at FIS as a Merchant Support Supervisor for six months in 2017 and as a Product Support Representative Tier II from 2011 to 2017. Additionally, he served as an OnSite Support Coordinator at Fleet One LLC from 2004 to 2011 and as a Scheduling Coordinator at Optum from 2018 to 2021. His roles have involved customer support, training, and operational efficiency.
Educational Qualifications
Terrell Shelton holds a Bachelor of Science in Agriculture Economics from Alcorn State University, where he studied from 1993 to 1997. He also earned an Associate in Arts degree from East Mississippi Community College, attending from 1991 to 1993. His educational background provides a foundation for his professional roles in management and support.
Skills and Competencies
Throughout his career, Terrell Shelton has developed skills in handling employee terminations, grievances, and other sensitive situations with respect and fairness. He has ensured proper training for representatives on new product releases, contributing to the development of product support functions. His ability to oversee customer support and resolve issues effectively is a key aspect of his professional skill set.