Richard J Gross Jr.
About Richard J Gross Jr.
Richard J Gross Jr.'s Title and Role
Richard J Gross Jr. holds the position of Senior Vice President (SVP) of Member Services. In this capacity, he is responsible for overseeing both inbound and outbound member services and retention strategies. His focus is on ensuring member satisfaction and retention, leveraging his extensive industry experience to improve service quality and customer loyalty.
Richard J Gross Jr.'s Professional Experience
Richard J Gross Jr. brings over 20 years of experience in corporate sales and customer service. He has a notable background in managing and enhancing member services. For over ten years, he worked with UnitedHealthCare, where he led the member services organization for the Affordable Care Act (ACA), servicing over 300,000 ACA members. Additionally, he spent more than eight years managing OptumRx Specialty Pharmacy's customer service teams.
Leadership in Member Services
During his tenure at UnitedHealthCare, Richard J Gross Jr. played a crucial role in revolutionizing member services for the company. He was instrumental in leading UnitedHealth Group’s member services organization specifically for the Affordable Care Act (ACA). His efforts ensured efficient service delivery to over 300,000 ACA members, significantly contributing to the company’s success in this sector.
Richard J Gross Jr.'s Career in Golf
Before transitioning into corporate sales and customer service, Richard J Gross Jr. was a PGA Golf Club Professional for over 10 years. This experience in a customer-facing role has complemented his skills in member services by enabling him to better understand and meet client needs.
Awards and Recognition
Richard J Gross Jr. has been recognized for his exceptional leadership abilities in customer service. In 2018, he received the Gold Stevie Award for Contact Center Leader of the Year. This award highlights his dedication to excellence and his ability to inspire high performance within his teams.