Alicia Foster
About Alicia Foster
Alicia Foster serves as the Quality Section Manager I at Enova International, where she has worked since 2014. With a background in quality assurance and management, she has previously held positions at United Airlines and McDonald's Corporation.
Work at Enova International
Alicia Foster has been employed at Enova International as a Quality Section Manager I since 2014. In this role, she oversees quality management processes and ensures compliance with established standards. Her responsibilities include auditing and coaching Quality Specialists to maintain accuracy in monitoring practices. Alicia also conducts investigations based on customer survey results to enhance customer satisfaction and has implemented procedural changes and scorecard updates for cross-functional business stakeholders.
Previous Experience at United Airlines
Prior to her current position, Alicia Foster worked at United Airlines as a Quality Specialist from 2007 to 2014. During her tenure, she focused on quality assurance processes and contributed to the overall improvement of service delivery. Her experience at United Airlines provided her with a strong foundation in quality management and customer service, which she has applied in her subsequent roles.
Early Career at McDonald's Corporation
Alicia began her career at McDonald's Corporation, where she worked as a Cashier from 1996 to 1999. This early experience in the fast-food industry helped her develop essential customer service skills and an understanding of operational processes in a high-paced environment.
Education and Expertise
Alicia Foster holds a Master of Business Administration from Keller Graduate School of Management of Devry University, which she completed between 2015 and 2017. She also studied Management and Health Care Administration at the same institution from 2017 to 2018. Additionally, she earned a Bachelor's degree in Management with a focus on Project Management from Devry University between 2012 and 2014. Her educational background supports her expertise in quality management and operational efficiency.
Quality Management Initiatives
In her role as Quality Section Manager I, Alicia Foster has developed and updated Quality reporting templates to improve performance tracking and communication of survey results. Her initiatives include implementing procedural changes based on trending analysis, which aim to enhance the overall quality of service provided by her team. These efforts reflect her commitment to continuous improvement in quality management practices.