Valerie Muhammad
About Valerie Muhammad
Valerie Muhammad is a Section Manager at Enova Financial, where she has worked since 2010. With over 20 years of experience in call center operations and a strong background in customer service, she specializes in program management to enhance client engagement.
Work at Enova Financial
Valerie Muhammad has served as Section Manager at Enova Financial since 2010. In this role, she utilizes her extensive experience in call center operations to enhance customer service and client engagement. Her responsibilities include overseeing team performance and implementing strategies that improve operational efficiency. Valerie's expertise in program management supports her efforts to foster a positive work culture, which benefits both clients and staff.
Previous Experience in Customer Service Management
Prior to her current role, Valerie Muhammad worked as a Customer Service Supervisor at Chicago Tribune from 1983 to 2006. This position spanned 23 years and allowed her to develop significant skills in managing customer interactions and service delivery. She later held a similar role at Coverdell from 2007 to 2010, where she further honed her customer service management capabilities.
Education and Expertise
Valerie Muhammad studied at Illinois State University from 1977 to 1981, where she completed a four-year program. She also attended DePaul University for one year, focusing on Business Management from 2000 to 2001. Her educational background, combined with over 20 years of experience in various industries, equips her with a strong foundation in operational analysis and strategic reporting, particularly within the financial sector.
Background in Call Center Operations
Valerie Muhammad has over 20 years of experience in call center operations across multiple industries, including insurance and newspaper media. Her extensive background allows her to leverage program management skills effectively, enhancing customer service and client engagement. She is recognized for her ability to cultivate relationships and promote a positive culture within her teams.
Skills in Financial Industry
In addition to her customer service expertise, Valerie Muhammad has a strong background in strategic reporting and collections within the financial industry. She is known for her operational analysis skills, which provide insights that drive decision-making in financial and client engagement strategies. Her focus on fostering positive relationships contributes to her effectiveness in these areas.