Adam Kuba
About Adam Kuba
Adam Kuba is a Customer Service Manager with over 15 years of experience in managing teams and coaching in customer service roles. He has worked at various companies, including McDonald's, William Hill, and Ladbrokes Coral Group, and has a background in Sports Science from York College.
Work at Entain
Adam Kuba has been serving as a Customer Service Manager at Entain since 2017. In this role, he oversees customer service operations and is responsible for coaching staff to enhance their performance. His focus on team development and achieving operational goals contributes to the overall success of the organization.
Previous Employment Experience
Prior to his current position at Entain, Adam Kuba held several roles in the customer service sector. He worked as a Customer Retail Manager at Ladbrokes Coral Group from 2012 to 2017. Before that, he served as a Deputy Manager at William Hill from 2008 to 2012. His career began at McDonald's, where he worked as a Customer Service Assistant from 2001 to 2004, later advancing to a Shift Manager role until 2007.
Education and Qualifications
Adam Kuba studied Sports Science at York College from 2000 to 2002, achieving a Distinction. He also attended Tadcaster Grammar School, where he completed his secondary education. Additionally, he is a level 3 qualified personal trainer, reflecting his interest in fitness and coaching.
Coaching and Team Development
Adam Kuba takes personal pride in coaching and helping staff achieve their goals. With over 15 years of experience in managing teams, he emphasizes the importance of personal development within customer service roles. His approach fosters a supportive environment that encourages staff to reach their full potential.
Background in Customer Service
Adam Kuba has a robust background in customer service, having worked in various roles across multiple organizations. His experience includes managing teams and enhancing customer interactions, which has equipped him with the skills necessary to excel in his current position at Entain.