Alberto Madjer
About Alberto Madjer
Alberto Madjer is the LATAM Content Coordinator for Customer Service Channels at Entain, where he has worked since 2022. He has a diverse background in communications and content creation, with previous roles at companies such as Accenture, Burson-Marsteller, and Edelman.
Current Role at Entain
Alberto Madjer currently serves as the LATAM Content Coordinator for Customer Service Channels at Entain. He has held this position since 2022, working from Gibraltar. In this role, he is responsible for creating and managing content tailored to the Latin American market, ensuring effective communication across various customer service platforms.
Previous Experience at Entain
Alberto Madjer previously worked at Entain in two roles. He served as a Social Media Executive for the UK Market in 2021 for seven months and later as a Content Specialist for Customer Service Channels from 2021 to 2022 for five months. During his time at Entain, he contributed to the development of standard text and canned responses for customer service agents, enhancing communication efficiency.
Professional Background in Communications
Alberto Madjer has a diverse background in communications, having worked in various roles across multiple organizations. He was a Senior Communications Specialist at Imagem Corporativa from 2016 to 2018 and at Tino Comunicação for three months in 2016. He also held positions at Burson-Marsteller and Edelman, where he developed skills in communication strategy and public relations.
Educational Qualifications
Alberto Madjer studied at Faculdades Integradas Rio Branco, where he earned a degree in Public Relations from 2007 to 2010. He furthered his education at Ryerson University, completing a course in Promotional Communications from 2013 to 2014. Additionally, he studied Business English at St. George International College during the same period.
Skills and Expertise
Alberto Madjer has developed a range of skills throughout his career. He gained expertise in editing copy using HTML through Sitecore and has experience in video storyboarding, filming, and scriptwriting for help center channels. He also rewrote the Customer Service Chatbot to improve its approachability and helpfulness, demonstrating his focus on enhancing user experience.