Amber Hasisen
About Amber Hasisen
Amber Hasisen is a Senior Customer Service Representative at Entain, with a diverse background in customer service and event management. She has worked in various roles across multiple companies, including experience in the insurance and gaming sectors.
Work at Entain
Amber Hasisen has been employed at Entain as a Senior Customer Service Representative since 2021. In this role, she manages customer inquiries and ensures a high level of service for clients. Her experience in customer service is vital to her responsibilities, allowing her to effectively address customer needs and enhance their overall experience.
Previous Employment Experience
Amber Hasisen has a diverse work history in customer service and event management. Before joining Entain, she worked at Taurus Insurance Services Ltd as a Customer Service Representative from 2019 to 2021. She also held positions at Kindred Group plc as a Customer Service Representative for 8 months in 2021, and at Sterling Travel Ltd as a Travel Agent for 5 months in 2017. Additionally, she worked as an Events & Training Administrator at Grasp Ltd for 6 months in 2018 and served as an Event Coordinator at The Rock Hotel for 7 months in 2019.
Education and Expertise
Amber Hasisen studied Hospitality Management with Events at the University of Wolverhampton, where she achieved a Higher National Diploma (HND) from 2015 to 2017. Her academic background supports her expertise in event management and customer service. She possesses multilingual capabilities, which enhance her communication with a diverse customer base across various industries.
Background in Event Management
Amber Hasisen has a strong background in event management, having transitioned from event coordination roles to customer service positions. Her experience as an Event Coordinator at The Rock Hotel and her role as Events & Training Administrator at Grasp Ltd contribute to her understanding of customer needs and service delivery in both the hospitality and service sectors.
Skills in Customer Service Operations
Amber Hasisen has developed expertise in handling customer service operations in both the insurance and gaming industries. Her experience across various roles has equipped her with the skills necessary to manage customer interactions effectively, ensuring satisfaction and loyalty.