Tom Gleave
About Tom Gleave
Tom Gleave is a Customer Service Manager at Entain in Manchester, England, with a strong background in customer service and logistics. He is currently studying Business Administration and Management at The Manchester Metropolitan University and has held various roles, including Freight Forwarder and Brand Ambassador.
Work at Entain
Tom Gleave has been employed at Entain as a Customer Service Manager since 2021. In this role, he oversees customer service operations, ensuring high standards of service delivery. His responsibilities include managing customer inquiries and resolving issues effectively. His tenure at Entain has contributed to his development in customer service management.
Education and Expertise
Tom Gleave is currently studying Business Administration and Management at The Manchester Metropolitan University, focusing on International Business Management since 2020. He previously studied at Lymm High School and Lymm High Sixth Form, where he achieved qualifications in Business/Commerce. His education supports his expertise in customer service and logistics.
Background in Customer Service
Tom Gleave has a strong professional background in customer-facing roles. He began his career at McDonald's as a Crew Member from 2016 to 2018, where he developed foundational skills in customer service. He later worked as a Freight Forwarder at Regal Crown Logistics Ltd from 2018 to 2020, further enhancing his customer service capabilities through logistics experience.
Skills in Microsoft Office
Tom Gleave possesses advanced skills in Microsoft Office, which enhance his operational efficiency in customer service roles. This proficiency allows him to manage data effectively, streamline processes, and improve communication within his team.
Experience as Brand Ambassador
Since 2016, Tom Gleave has also worked as a Brand Ambassador for Pollen. In this role, he promotes brand awareness and engages with customers, contributing to his overall experience in customer service and marketing.