Vittorio Gualtieri
About Vittorio Gualtieri
Vittorio Gualtieri serves as the Casino VIP Operations Manager at Entain, where he has worked since 2019. With extensive experience in VIP management across various companies, he has developed strategies to enhance customer value and leads a team focused on achieving business objectives.
Work at Entain
Vittorio Gualtieri has been serving as the Casino VIP Operations Manager at Entain since 2019. In this role, he is responsible for managing a high-performing team of VIP Account Managers. His focus is on enhancing customer service levels while achieving business targets. Gualtieri develops strategies to improve the VIP department's value, ensuring that business propositions are effectively converted into actionable plans that maximize return on investment.
Previous Experience at GVC Group
Prior to his current position, Gualtieri worked at GVC Group from 2016 to 2019. He held the roles of Casino VIP Account Manager for two years and Casino VIP Team Lead for one year. During his time in Gibraltar, he was involved in managing VIP accounts and leading a team to enhance customer engagement and satisfaction within the casino sector.
Background in the Casino Industry
Gualtieri's background in the casino industry includes significant experience at Mansion, where he worked in various roles from 2012 to 2016. He served as a Casino VIP Host and Promotions Champion, followed by positions as Casino VIP Account Manager and Marketing Operations Multilingual Support Specialist. His roles involved direct interaction with VIP customers and the implementation of promotional strategies to enhance customer loyalty.
Education and Expertise
Vittorio Gualtieri holds multiple degrees, including a Degree in International and Diplomatic Sciences from Università di Bologna, a Master of Science in Economics from Università della Svizzera italiana, and a Master from Università Cattolica del Sacro Cuore. He also spent a year as a Visiting Scholar at Université de Montréal. His educational background supports his expertise in managing customer relationships and developing strategic initiatives within the casino industry.
Professional Skills and Development
Gualtieri is skilled in motivating and developing teams to meet challenging targets. He creates synergies with various departments, including Events, CRM, Product, and Acquisition, to leverage company tools effectively. His strategic approach focuses on identifying new opportunities to grow the customer base's value, demonstrating his commitment to enhancing business performance.