Walter Kelly
About Walter Kelly
Walter Kelly is a VIP Customer Executive at Entain, where he has worked since 2019. He previously served as an Infantry Soldier in the Royal Gibraltar Regiment and held various roles in customer service and sales, demonstrating strong communication skills and a focus on profitability.
Work at Entain
Walter Kelly has been serving as a VIP Customer Executive at Entain since 2019. In this role, he focuses on enhancing customer relationships and ensuring satisfaction among VIP players. His responsibilities include promoting profit increases through tailored bonuses for VIP clients. He collaborates closely with senior leadership to maintain an efficient customer support structure, ensuring that the needs of high-value customers are met effectively.
Previous Experience in the Royal Gibraltar Regiment
Before joining Entain, Walter Kelly served in the Royal Gibraltar Regiment as an Infantry Soldier from 2012 to 2015. This role involved various responsibilities related to military operations and teamwork, contributing to his skills in communication and leadership. His experience in the regiment provided a foundation for his later roles in customer service and sales.
Sales Role at Atlantic Suites Health Club & Spa
Walter Kelly worked as a Group Sales Consultant at Atlantic Suites Health Club & Spa from 2018 to 2019. In this position, he was responsible for promoting various health clubs and spa services, including Ocean, Infinity, and Reshape & Rumble. His role involved developing sales strategies and engaging with potential clients to drive membership and service uptake.
Broadcasting Experience at Rock Radio
In 2019, Walter Kelly took on the role of Presenter at Rock Radio for a period of seven months. This experience allowed him to develop his communication and public speaking skills, further enhancing his ability to connect with audiences. His time in broadcasting contributed to his overall expertise in customer engagement and relationship management.
Achievements and Skills
Walter Kelly is recognized for consistently exceeding performance goals throughout his career. He has developed profitable relationships with customers through exceptional communication skills. His ability to achieve maximum operational output with minimal resource expenditure is notable. He effectively liaises with senior leadership and VIP clients to ensure that customer support structures are both efficient and cost-effective.