Bernardo Ortiz Cota
About Bernardo Ortiz Cota
Bernardo Ortiz Cota is an experienced professional currently serving as the Author ID Operations Lead at Envato since 2021. He has a diverse background in customer service and operations, having worked for several notable companies including Wipro Limited, HP, and Apple.
Current Role at Envato
Bernardo Ortiz Cota serves as the Author ID Operations Lead at Envato, a position he has held since 2021. In this role, he is responsible for overseeing operations related to author identification, ensuring efficient processes and support for authors within the Envato marketplace. His experience in operations management contributes to the effectiveness of the team.
Previous Experience in Customer Service
Prior to his current role, Bernardo held various positions in customer service across multiple organizations. He worked as a Bilingual Customer Service Representative at HP from 2017 to 2018 and as an Apple Advocate Team Member for a brief period in 2015. His experience in these roles has equipped him with skills in customer interaction and support.
Experience in Training and Operations Management
Bernardo has a background in training and operations management, having worked as a Trainer at Wipro Limited from 2018 to 2021. He also served as an Operations Coach/Supervisor at Beliveo Corporation from 2013 to 2014. These roles involved developing training programs and supervising operational teams, enhancing his leadership capabilities.
Educational Background
Bernardo studied at Universidad De Guadalajara, where he gained foundational knowledge that supports his professional roles. His education has contributed to his ability to navigate various positions in customer service, operations, and training.
Diverse Work History
Bernardo has a diverse work history that includes positions at several notable companies. He worked at Tata Consultancy Services as a BPO in 2016, at IBM as an Account Receivable specialist in 2015, and at Teleperformance Mexico as a Bilingual Agent from 2010 to 2012. This varied experience has provided him with a broad skill set applicable across different industries.