Samantha Christie Mckenna
About Samantha Christie Mckenna
Samantha Christie Mckenna serves as the Customer Experience Lead at Envato, a position she has held since 2017. She has a background in product education and project coordination, and she studied English at Monash University.
Work at Envato
Samantha Christie Mckenna has been serving as the Customer Experience Lead at Envato since 2017, contributing to the company's focus on enhancing user satisfaction. Prior to this role, she worked as the Product Education Lead for eight months in 2017, where she was responsible for developing educational resources for users. Additionally, she held the position of Help Team Coordinator from 2016 to 2017, managing customer support operations. Her tenure at Envato spans several roles, showcasing her growth within the organization.
Education and Expertise
Samantha studied at Monash University, where she earned a Bachelor of Arts degree in English from 2006 to 2009. This educational background has equipped her with strong communication skills and a deep understanding of user engagement, which she applies in her current role at Envato. Her expertise in customer experience is complemented by her previous roles in product education and customer support.
Background
Before joining Envato, Samantha worked at Navigo as a Project Coordinator from 2014 to 2016. In this role, she managed various projects, ensuring they met deadlines and objectives. Her experience in project coordination provided her with valuable skills that she later applied in her customer experience roles at Envato. Samantha's career path reflects her commitment to enhancing user interactions and support.
Career Progression
Samantha's career progression at Envato illustrates her versatility and dedication. Starting as Help Team Coordinator, she transitioned to Product Education Lead and then to Customer Experience Lead. Each role has allowed her to build on her skills in customer support, education, and experience management. Her journey within the company highlights her adaptability and focus on improving customer interactions.