Thien Nguyen
About Thien Nguyen
Thien Nguyen serves as the Director of Radiology Client Support at Envision Healthcare, a position he has held since 2020. With extensive experience in technical support and customer care operations across various companies, he has developed a strong background in client services and management.
Current Role at Envision Healthcare
Thien Nguyen serves as the Director of Radiology Client Support at Envision Healthcare. He has held this position since 2020, contributing to the organization for four years. His role involves overseeing client support services related to radiology, ensuring effective communication and service delivery to clients in the healthcare sector.
Previous Experience in Technical Support
Before joining Envision Healthcare, Thien Nguyen worked at CareView Communications as the Senior Manager of SaaS Technical Support from 2017 to 2020. In this role, he managed technical support operations for software-as-a-service solutions, enhancing customer satisfaction and operational efficiency in the Dallas-Fort Worth Metroplex.
Leadership in Customer Care Operations
Thien Nguyen held the position of Director of Customer Care Operations at Walmart eCommerce from 2015 to 2016. His responsibilities included managing customer service operations, focusing on improving customer experience and support processes within the organization.
Background in Quality and Compliance
Thien Nguyen worked at Capital One as the Senior Manager of Quality and Compliance from 2010 to 2013. His role involved overseeing quality assurance processes and compliance measures, ensuring that the organization met industry standards and regulatory requirements in the Dallas/Fort Worth area.
Educational Background in Computer Engineering
Thien Nguyen studied at the University of Houston, where he earned a Bachelor of Science degree in Computer Engineering. This educational foundation has supported his career in technical support and client services across various industries.