Tiffany Broder
About Tiffany Broder
Tiffany Broder is a Supervisor of Customer Service at Envision Healthcare, where she has worked since 2017. With a background in billing from COLLEGE HILL OBGYN, PA, she specializes in collection strategies and team management for anesthesia providers across the United States.
Work at Envision Healthcare
Tiffany Broder has been employed at Envision Healthcare since 2017, serving as Supervisor of Customer Service. In this role, she is responsible for setting collection strategies tailored to each client, which enhances revenue opportunities. Tiffany manages a 12-person collections team that focuses on anesthesia providers across the United States. She monitors key performance indicators and conducts account auditing to ensure the department meets its performance goals. Additionally, she oversees the development and implementation of best practices within the department, ensuring maximum recovery while maintaining positive patient relations.
Previous Experience at College Hill OBGYN, PA
Before joining Envision Healthcare, Tiffany Broder worked at College Hill OBGYN, PA as a Senior Billing Specialist from 2001 to 2017, accumulating 16 years of experience in the Wichita, Kansas area. In this position, she developed expertise in billing processes and customer service, which contributed to her professional growth. Her extensive experience in billing and collections laid the foundation for her current role in customer service supervision.
Education and Expertise
Tiffany Broder studied at Cowley Community College, where she earned an Associate's degree in Applied Science from 1994 to 1996. This educational background provided her with essential skills and knowledge that she has applied throughout her career in customer service and billing. Her expertise includes developing collection strategies, managing teams, and ensuring compliance with policies and procedures.
Responsibilities and Team Management
In her current role, Tiffany Broder is responsible for managing a collections team and ensuring that they meet their performance targets. She conducts account auditing and monitors key performance indicators to assess the department's effectiveness. Tiffany also acts as an individual contributor when necessary, supporting her team and troubleshooting patient account issues. Her role requires liaising with outside legal counsel to ensure compliance with relevant policies and procedures.