Fernando Reyes
About Fernando Reyes
Fernando Reyes is an AV/VC Tier 2 Escalations Technician at Meta, with extensive experience in audio-visual technology and support roles across various companies. He has managed large-scale deployments and provided high-level support to executives, demonstrating a strong background in technical production and service advisory.
Work at EOS IT Solutions
Fernando Reyes has been employed at EOS IT Solutions as an AV/VC Tier 2 Escalations Technician since 2021. In this role, he manages a deployment of over 600 Cisco VC endpoints across five different office locations. His responsibilities include provisioning new AV/VC hardware, which encompasses VLAN assignment, DHCP IP reservations, option key installation, and software upgrades. He provides white-glove support to C-level executives and VPs regarding all AV-related operations, ensuring high-quality service and support.
Previous Experience at Cruise
Before joining EOS IT Solutions, Fernando Reyes worked at Cruise as a Technical Producer from 2019 to 2020. His tenure lasted one year in the San Francisco Bay Area. In this position, he contributed to the technical aspects of production, although specific details of his projects during this time are not provided.
Background at Microsoft
Fernando Reyes served as a Service Advisor at Microsoft from 2015 to 2016 for one year. His role involved providing support and assistance to users, although specific duties and accomplishments during this period are not detailed.
Experience at Milestone Technologies, Inc.
From 2016 to 2019, Fernando Reyes worked as an AV/VC Escalations Technician at Facebook through Milestone Technologies, Inc. Over the course of three years, he developed and maintained deployment standards for non-standard office spaces. His work involved coordinating with construction general managers and subcontractors to enforce VIO deployment engineering standards.
Early Career at Best Buy and Monster Inc.
Fernando Reyes began his career at Best Buy, where he worked as part of the Geek Squad from 2008 to 2012 for four years. He also gained experience as a Tech Support representative at Monster Inc. from 2012 to 2013. These early roles helped him build a foundation in technical support and customer service.