Ricky Zetter
About Ricky Zetter
Ricky Zetter is an Escalations Engineer at Facebook, specializing in audio-visual technology and video conferencing systems. He has extensive experience in the field, having worked for various companies including Avonline, Telefónica, and Coutts.
Current Role at EOS IT Management Solutions
Ricky Zetter serves as an AVE - Escalations Engineer at EOS IT Management Solutions Ltd, a position he has held since 2017. In this role, he focuses on providing technical support for audio-visual (AV) and video conferencing systems. His responsibilities include troubleshooting and maintaining AV technology in conference rooms, ensuring seamless communication across all facilities. He also manages Break/Fix and Return Merchandise Authorization (RMA) requests to uphold high service levels in AV systems.
Previous Experience at Telefónica
Before joining EOS IT Management Solutions, Ricky Zetter worked at Telefónica as a Lead AV/VC Technician from 2012 to 2017. During his five years in this role, he developed processes and procedures for video conferencing systems. His contributions included the creation of a comprehensive Run Book, which serves as a valuable resource for managing AV and video conferencing technologies.
Early Career at Avonline and Coutts
Ricky Zetter began his career as an IRS Installation Engineer at Avonline, where he worked from 2010 to 2012 in Hackney, London. Following this position, he briefly served as an On-site AV/VC Technician at Coutts for eight months in 2012. These early roles provided him with foundational experience in AV technology and installation.
Educational Background
Ricky Zetter attended Gladesmore School from 1989 to 1995, completing six years of education. This foundational education contributed to his technical skills and career development in the audio-visual field.