William Booth
About William Booth
William Booth is a Customer Success Manager at Epic Sciences, specializing in managing complex order issues for customers. He has over five years of experience in customer service roles across various industries, including healthcare and brand management.
Work at Epic Sciences
William Booth has been employed at Epic Sciences as a Customer Success Manager since 2022. In this role, he focuses on ensuring customer satisfaction and retention by managing complex order issues. His responsibilities involve documenting and resolving customer concerns, which contributes to the overall success of the organization.
Previous Experience at Tempus Labs, Inc.
Prior to his current position, William Booth worked at Tempus Labs, Inc. from 2019 to 2022. He initially served as an Order Processing Associate for one year, followed by a role as Senior Pathology Support Coordinator for two years. His experience at Tempus Labs involved managing order issues and providing support in the pathology department.
Background in Customer Service
William Booth has a diverse background in customer service, having worked in various roles across different industries. He served as a Care Advisor at Analyte Health from 2017 to 2018 and as a Client Service Coordinator at Banfield Pet Hospital from 2016 to 2017. Additionally, he worked as a Brand Ambassador at Urban Enterprises from 2014 to 2016, where he developed skills in customer engagement and support.
Education and Expertise
William Booth holds a Bachelor of Fine Arts (B.F.A.) degree in Theatre from Shorter University, which he attended from 2008 to 2012. His education in theater has equipped him with skills in communication and problem-solving, which he applies in his customer success roles. He specializes in managing and resolving complex order issues, leveraging his experience to provide high-quality service.
Experience in High-Risk Customer Services
With over five years of experience, William Booth specializes in providing white glove services to high-risk customers. His focus on customer satisfaction and retention has been a key aspect of his career, allowing him to effectively manage and resolve complex issues across various fields.