Amy Keusch
About Amy Keusch
Amy Keusch is the Vice President of Customer Service at Epicor, with a career spanning several roles within the company since 1998.
Title: Vice President Customer Service
Amy Keusch is currently serving as the Vice President of Customer Service at Epicor. She assumed this role in 2023 and is responsible for overseeing the company's customer service operations across the United States. Amy’s role involves strategizing and implementing initiatives to enhance customer support and satisfaction.
Previous Role: Sr Director Customer Support
Before her current position, Amy Keusch was the Sr Director of Customer Support at Epicor from 2019 to 2023. In this capacity, she was based in Carlsbad, California, and spent four years leading a team dedicated to providing high-level support to the company's product users.
Previous Role: Director Product Support
Amy Keusch has a long tenure at Epicor, having worked as the Director of Product Support from 1998 to 2019. During her 21-year tenure in this role, she played a crucial part in managing and optimizing the support framework for Epicor's various software products.
Education and Expertise: Northern Michigan University
Amy Keusch holds a degree in Computer Systems from Northern Michigan University, where she studied from 1993 to 1997. Her educational background laid the foundation for her extensive career in customer service and product support at Epicor.