Angie Canales
About Angie Canales
Angie Canales is a Sr. Customer Success Manager at Epicor with over 20 years of experience in ERP Retail solutions, focusing on operational excellence and customer success.
Title
Angie Canales holds the position of Sr. Customer Success Manager at Epicor, a role she has been serving in since 2019 in Austin, Texas.
Professional Experience at Epicor
Angie Canales has a long history with Epicor, beginning her tenure in 1999 as an Executive Administrative Assistant/Event Coordinator for 2 years. She then transitioned to Sales Operations from 2001 to 2014. Following this, she worked in Sales from 2014 to 2019 before becoming a Sr. Customer Success Manager in 2019. Across her roles, Angie has developed extensive knowledge and expertise in ERP Retail solutions.
Responsibilities as Sr. Customer Success Manager
In her current role, Angie Canales engages with cross-functional teams like Marketing, Sales, Operations, Finance, Professional Services, and Product Support. She conducts regular customer cadence calls to ensure client success on the Epicor platform. Her work emphasizes a 'find it once, fix it for all' approach to process improvements.
Customer Success Strategy
Angie focuses on creating partnerships with customers to deliver superior support experiences and retain referenceable clients. She aims to transform customer relationships from transactional to enriching, emphasizing proactive support. Her strategy includes expanding customer knowledge and encouraging collaboration to ensure accountability for achieving desired outcomes.
Education
Angie Canales has studied at Sam Houston State University and Austin Community College.